Privacy Policy
Effective date: May 10, 2026
Velvet Reel ("we," "us," or "our") operates the website at velvetreel.lumiality.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
Information you provide directly
- Project intake submissions — your name, email address, selected project type, and any project details you choose to share.
Information collected automatically
- Usage data — pages visited, referrer URLs, browser type, and IP address, collected via standard server logs and analytics tools.
- Cookies — small files placed on your device to remember preferences and measure site performance. You can disable cookies in your browser settings.
2. How We Use Your Information
We use collected information to:
- Respond to enquiries and project requests.
- Improve the Site's content and performance.
- Comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties.
3. Project Intake Processing
Project enquiries are submitted to Google Forms through a same-origin server function. Google processes the submitted information under its own privacy terms. We use the information only to assess and respond to your enquiry unless a separate agreement permits another use.
4. Third-Party Services
The Site loads images, video, fonts, and icons from third-party content providers and uses Google Forms for project intake. These services have their own privacy policies; we encourage you to review them. We are not responsible for third-party data practices.
5. Data Retention
We retain project enquiry data for up to two years. You may request deletion at any time (see Section 7).
6. Security
We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Lodge a complaint with your local data-protection authority.
To exercise any of these rights, email us at contact@velvetreel.lumiality.com.
8. Children's Privacy
Our Site is not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective date" at the top of this page will reflect the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.
10. Contact Us
Questions or concerns? Reach us at:
Velvet Reel
Email: contact@velvetreel.lumiality.com